Up to 3x the damage reports, with the same team
A leading truck damage specialist in Germany processes damage reports from truck drivers on the road all over Europe. We built TraxAgent so drivers can report damage from their phone at any hour and in their own language. The same team now handles up to three times the volume without hiring.
At a glance
- Client
- A leading truck damage specialist in Germany
- Product
- TraxAgent, live at traxagent.de
- Problem
- Every report was a phone call and a live WhatsApp video call, about 45 minutes each, in many languages and only during office hours.
- What we built
- A guided reporting flow for drivers, AI photo checks, OCR for VIN, odometer and licence plate, and an admin portal for staff.
- Result
- Up to 3x the volume with the same team. Reports arrive 24/7 in 26 driver languages.
- Hosting
- EU servers at Hetzner in Germany.
Last updated:
Many languages, office hours only
The drivers are on the road all over Europe and speak many languages, some of them Vietnamese. When a truck is damaged, the report has to be complete before the insurance claim can move.
There was no automation. A driver called in, and a staff member guided them through a live WhatsApp video call, collecting photos and videos one by one and typing the data in by hand. One report took about 45 minutes. The office worked nine to five, while drivers have time in the evening and at weekends. The team was overloaded, and that limited how many new clients the company could take on.
A guided report in the driver’s own language
TraxAgent is a mobile web app. The driver receives an SMS link, picks a language and is guided photo by photo. Staff receive a complete case file in the admin portal.
AI photo checks
Each photo is checked as it is taken. If the angle or lighting is wrong, the driver gets a specific instruction, for example to step back for a wider shot.
Data read from photos
OCR reads the VIN, odometer and licence plate, so staff no longer type them in.
26 driver languages
The language is suggested from the phone number’s country code, and the driver can switch at any time. Staff work in German or English.
Email to case
Damage reports that arrive by email are read by AI and turned into draft cases for staff review. After approval, the driver gets an SMS link.
The photo list depends on the damage: 7 photos for a tractor unit, 8 for a trailer, 15 when both are involved and 11 for coupling damage. Drivers only see the steps their case needs.
Each AI step does one job
We used AI where it removes a manual step for drivers or staff.
Photo checks in two stages
- 1 Vehicle detection. Tractor or trailer, and which angle?
- 2 Quality check. Lighting, sharpness and framing, with a concrete fix if something is off.
Gemini Vision runs both stages. Every check gets a confidence score, and unclear results go to a person instead of being approved automatically.
Email extraction
When a report arrives by email, AI reads it and prepares the case:
- Company and driver details
- Vehicle information
- Accident location and date
- Damage description
- Creates a draft case
- Scores its confidence
- Queues it for staff review
- Sends the driver an SMS link after approval
TraxAgent runs on EU servers at Hetzner in Germany.
More volume without more hires
The same team now handles up to three times as many cases. Drivers report at night and on weekends, and staff start the next working day with complete, structured case files instead of a list of calls to return.
Where is your team at its limit?
Tell us which process takes up the most time. We map how it works today and tell you plainly whether AI can take it off your team.
Talk to us